Privacy Policy | FramezAI

1. Introduction

FramezAI (“we”, “our”, or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our AI video generation platform at framezai.com.

2. Information We Collect

Account information: Name, email address, and password when you register.
Payment information: Billing details processed securely by Paystack. We do not store card numbers.
Content you create: Video prompts, uploaded images, and generated videos stored in your library.
Usage data: How you interact with our platform (pages visited, features used, generation history).
Technical data: IP address, browser type, device information, and cookies.

3. How We Use Your Information

To provide, maintain, and improve our video generation services.
To process payments and manage your subscription.
To send transactional emails (receipts, password resets, generation notifications).
To send product updates and announcements (you can opt out at any time).
To prevent fraud, abuse, and violations of our Terms of Service.
To comply with legal obligations.

4. Your Content

Your generated videos, prompts, and uploaded images belong to you. We do not use your content to train AI models. Your videos are stored in your private cloud library and are not shared with other users unless you explicitly share them.

5. Third-Party Services

We use the following third-party services to operate our platform:

Paystack — payment processing.
Cloudflare R2 — video and file storage.
AI generation providers — for video generation (your prompts are processed by these services).
Resend — email delivery.

Each of these services has its own privacy policy governing how they handle your data.

6. Data Retention

We retain your account data for as long as your account is active. If you delete your account, your personal data and generated videos are permanently removed within 30 days. Anonymised usage statistics may be retained longer.

7. Your Rights

You have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Request deletion of your account and data.
Opt out of marketing emails at any time.
Download your generated videos at any time.

To exercise any of these rights, contact us at privacy@framezai.com.

8. Cookies

We use essential cookies to keep you logged in and remember your preferences. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, but some features may not function correctly.

9. Security

We use industry-standard encryption (HTTPS/TLS) to protect data in transit. Passwords are hashed using bcrypt. We regularly review our security practices. However, no system is 100% secure and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email and update the effective date above. Continued use of FramezAI after changes constitutes acceptance of the updated policy.

11. Contact

For privacy-related questions, contact us at privacy@framezai.com.